SaaS Customer Administrator

Each TM customer must have a designated SaaS customer administrator for the Deltek Support Center.

You must provide the name and email address of your company’s SaaS customer administrator during, or prior to, signing your Subscription Agreement.

The SaaS customer administrator is responsible for managing your organization’s TM implementation with Deltek. In addition, the SaaS customer administrator’s responsibilities include the following:

• Access Management to your TM environment
• Coordinating with implementor for initial setup
• Uploading data
• Adding New Users
• Uploading Users in bulk
• Uploading pre-existing Resumes
• Configuring Skills and/or Competencies
• Facilitate internal training and adoption of the software
• Receiving and communicating system maintenance announcements

Companies often assign third-party implementation consultants as SaaS customer administrators during the implementation period. This will provide the third-party implementation consultant with full SaaS customer administrator authority over your Talent Management solution.

Your organization can have a maximum of three SaaS customer administrators at any given time. Each SaaS customer administrator will have the same authority to administer the TM solution and will receive the same communications from Deltek. Please note that the SaaS customer administrator varies from the TM solution administration role, which includes many capabilities to configure and adjust settings within the solution. You may assign an unlimited number of administrators for the solution (the three-person limit is specific to the Saas Customer Admin only).

If your organization needs to change the SaaS customer administrator or add a SaaS customer administrator, please submit a support case to Deltek Support Services.

SaaS customer administrators are provided with a SaaS Customer Administrator Guide as part of the on-boarding process.